Effective Problem Solving Skills for QA Personnel
10th-11th August 2009, Legend Hotel Kuala Lumpur
Dear Friend,
Problem - this aspect of decision making focuses on defining the right problem, so that you don't work on the wrong thing. Often in our working environment, problem arises as it ought to exist. And is your duty to solve these issues. However, some of you might experience that the same problem resurface repeatedly which lead you to frustration and waste of time and resources. Often this happen is due to the incomplete or ineffective of problem solving. The solution that provided is either temporary or sub-optimal. Today's organization require a systemic approach in dealing with problems, and where time and resources are tight, this workshop offers you the answers you need to perform at your best.
What is this workshop about?
This unique workshop invites you to bring at least one in-depth workplace problem with you. You, your seminar leader and fellow participants will look at viable solution options...from their feasibility to the politics involved...and map out an implementation plan to take you from where you are to where you want to be. Discover how to use this process to go from ordinary to extraordinary performance.
The 6 Important Lessons you will learn during this 2-Day workshop
Lesson 1: Introduction to QA problem solving
- Identifying the problem
- Definition of a problem
- Objectives of a problem solution
- Problem recognition
- Types of quality problem.
- Problem statement
- Difference between a problem and a symptom
- Constraints of the problem
- Barriers to problem solving
Lesson 2: Recognizing quality problems
- Problem solving essentials
- Benefits and skills
- Problem solving methodology
- Data collection process
- Tools used in quality problem solving
- Implementing alternatives
- Develop alternatives
- Weigh alternatives
- Rate each alternative
- Select the best alternative
Lesson 3: Creative problem solving
- Systematic step by step approach to problem solving
- Advantages of systematic problem solving
- Disadvantages of systematic problem solving
- Problem solving styles
- 6 techniques to identify problem causes
- How to find solutions
- Sorting out the best solution
- Cause analysis
- The plan of action
Lesson 4: 7 Steps to making decision
- Identify the problem
- Find alternatives
- Assess alternatives
- Choose a solution
- Implement
- Review and evaluate
- Accept responsibility
Lesson 5: Implementing decisions
- Implement the solution
- Develop the plan for implementation
- Monitor progress
- Illustrated process of problem solving and decision making
Lesson 6: Communication
- Verbal communication techniques
- Communication and effects on behavior
- Obstacles to communication
- Tradeoffs between various consequences and payoffs.
Why should you attend this workshop?
You will learn the 6 essentials skills that enable you to handle any problem with ease
You will learn how to:
- Practice the essence of creative problem-solving
- Understand a six-step rational problem-solving method
- Work on exploring a "real-work" problem and walk away with a dynamic solution
- Define your problem to understand its roots and how to best rise above the circumstances
- Discover how "politics" can be a positive force to help you meet challenges and how to leverage organizational support to help overcome obstacles and reach your goals
- Gain a QA problem solving method that drives continuous improvement
Course Leader
Mr. Thanabalan has extensive experience in the field of operations performance improvement particularly in various manufacturing and services industries. He is not only an excellent and resourceful trainer; he is also skilled in management and leadership of organizations. He graduated with a Honours degree in Management and Biochemistry from University of Science Malaysia in 1987. He also has an MBA from University Kebangsaan Malaysia, majoring in General Management.
Mr. Thanabalan has been in training and consultancy industry since 1996. He also lectures in University of Malaya and University of Technology Malaysia on a part-time basis as a visiting lecturer. To date he has conducted many public and in-house trainings in many business areas for government organizations and private sector.
Participants receive enhance benefits and impactful results from his training programs because of his vast industrial exposure in various areas. He empowers people to increase their limits, level of commitment, higher level of performance of the individual, team and the organization in achieving organizational goals.
What others have to say after they have attended Thanabalan workshop
“Benefit to apply in working environment”
Khairul Rozee b. Mohamad, Panasonic AVC Networks KL Malaysia Sdn Bhd
“Learn new ideas that could help to improve myself”
Edwin Charles Balakrishnan, Performance Additive
“Overall is interesting as the instructor showing a lot of time events based on his experience”
Noor Azam Din, Proton Holdings Tanjung Malim Sdn Bhd
“Informative sessions by having examples discussed and shared during the sessions”
Richi Lim, Assembly Services Sdn Bhd
“Mr. Thanabalan has vast experience and able to share his experience and knowledge with everyone”
Chong Kem Fatt, Onkyo Asia Electronics Sdn Bhd
Who Should Attend: Quality / Process Managers, Executives, Engineers, Team-leaders, Supervisors and any personnel who would like to improve their productivity and personal effectiveness on the job.
Workshop Size: Registration is strictly to the first 25 people. This cannot be altered. If the past is any indication of the future, spaces fill up very quickly. If you are interested in attending, call us now or download the registration form here and fax it back to us at ++6 03 40235716.
HRDF Claimable: This workshop is claimable under the HRDF SBL Scheme. Checks with your department to make sure you are eligible.
Tax Deductibility: In all likelihood this seminar is tax deductible. Check with your accountant to be sure.
Workshop Investment $$: RM 1190.00 per delegates. This includes all workshop materials. Lunch will be provided.
Early Bird Offer!!
If you register yourself EARLY, you will enjoy a discount of RM100.00. For more information, please refer to the registration form here.
Group Discount!!!
If you register in group of 3 persons or more, you will enjoy additional 5% discount, and if your group are 5 persons or more, you will get a much greater discount of 7%, and 10% discount shall be entitled for group of 8 persons or more. So get your friend or colleagues to register with you!
100% Satisfaction Guaranteed
We understand that some of you don't know us. That is why we make this workshop a 100% satisfaction guaranteed. If for any reason whatsoever you don't feel like you have received more than your money worth by lunch break, simply hand in your materials for a complete 100% refund. No weasel clauses, no hassles, no questions asked. We won't lie, as rarely we have to make refund to our participants; however is our integrity which makes our business successful.
If you like what you have gone through so far, you may register yourself by downloading the full brochure here , and fax the registration form back to us at ++6 03 40235716. And if you happen to have some friends or colleagues who are looking for ways to improve their problem solving skills, please forward this link to them.
Yours Sincerely,
PQMSeminar.com
Tel: ++6 03 40216000
Fax: ++6 03 40235716
Email: pqms@pqmseminar.com
