Effective Supervisory Development Skills

“Learn the proper operations supervisory skills to prepare for the future challenges”

by Thanabalan Velloo

Date & Venue
8th-9th September 2009, Legend Hotel Kuala Lumpur

Dear Friend,

Your Supervisors today are the frontline leaders of tomorrow. Developing your Supervisor means creating a winning team to meet and translate customers' needs into actions, build productive internal and external relationship and help organization achieve its objectives.

Supervisors are the vital link between management, customers and front-liners. Therefore, it is essential that your supervisors are equipped with the right skills to prepare them for the future challenges, assume leadership roles, continually seek ways to improve the way they work in line with your company's mission, business direction for the new millennium and demonstrate a thorough understanding of customers' business needs. Enhancing and broadening your supervisor's skills and mind set will develop your people and technical skills "on-the-job". SUPERVISION! That is what supervisors must possess to face the challenges of change and have the leading edge.

What is this workshop about?

This workshop is designed to enhance the understanding of Supervisors of their job and responsibilities. You will be exposed to various common pitfall, success criteria, skills in supervision, leadership styles and ways to manage your team performance to achieve the desire results. All these are aim to build you as a successful supervisor.

The 5 Important Lessons you will learn during this 2-Day workshop

Lesson 1: Introduction to supervision an management - your role

Who is a manager and the roles of a manager
The 9 responsibilities of a supervisor
How management look at Supervisors - managing the resources and meetings and exceeding customers requirements in today's context
The importance of effective supervision in today's organization
The difference between effective and ineffective Supervision
The advantages and goals of effective leadership and supervisory skills
The benefits of supervision in aspects of

Cost
Quality
Speed
Flexibility
Dependability

What is effective supervision
To increase operations in terms of
- Low volume
- Variety

Lesson 2: How value, attitude and behavior determine organization excellence?

Why Supervisors become unorganized?
How to lead and manage workers
Working effectively and getting yourself organized
Ways of preparing guidelines
Employees attitude and work culture
Defining difficult employee and categorizing them
3 management principle in managing difficult employees
6 reasons employee do not perform up to standard
Handling difficult workers based on human factors such as behaviour, motivation, and achievement.
Conflicting values that affect Supervisors' leadership
Team building

Lesson 3: Skills in supervision

Productivity
Quality control and productivity
Problem solving and decision making
Planning
Continuous improvement
Interpersonal relationship
Conflict resolution
Technical expertise
Management support
Resource management
Time management

Lesson 4: Leadership styles

Leadership styles and how it influences workers
Motivation
Determine goals
Discipline and employee management
Communication at work - why messages often fail to get through " The Barriers"
Advantages of effective communication
3 great work habits worth developing

Lesson 5: Managing workers performance

Setting goals
Understanding what is motivation
Motivating yourself and the workers
Observe and give feedbacks
Identify supervisors authority
Conduct performance appraisal
Address performance problems
Dismiss workers
Delegation/ Empowerment
Develop productive supervisors
Workers input

Why should you attend this workshop?

You will learn the 6 essentials skills that will enable you to be successful in your job

You will learn how to:

Enhance Supervisors understanding of their roles and responsibilities as a change agent.
Identify and explain how Supervisors leadership styles influence employees' attitude and organization culture.
Improve employees' commitment through effective communication and the company's competitive edge.
Learn how to diagnose the current performance gap and set new performance standards.
Acquire skills to manage difficult employees, grievance, discipline and work related problems.
Learn and apply proven and time-tested planning and control skills.

Course Leader

Mr Thanabalan has extensive experience in the field of operations performance improvement particularly in various manufacturing and services industries. He is not only an excellent and resourceful trainer; he is also skilled in management and leadership of organizations. He graduated with a Honours degree in Management and Biochemistry from University of Science Malaysia in 1987. He also has an MBA from University Kebangsaan Malaysia, majoring in General Management.

Mr. Thanabalan has been in training and consultancy industry since 1996. He also lectures in University of Malaya and University of Technology Malaysia on a part-time basis as a visiting lecturer. To date he has conducted many public and in-house trainings in many business areas for government organizations and private sector.

Participants receive enhance benefits and impactful results from his training programs because of his vast industrial exposure in various areas. He empowers people to increase their limits, level of commitment, higher level of performance of the individual, team and the organization in achieving organizational goals.

What others have said after they have attended Thanabalan workshop

“Benefit to apply in working environment”
Khairul Rozee b. Mohamad, Panasonic AVC Networks KL Malaysia Sdn Bhd

“Learn new ideas that could help to improve myself”
Edwin Charles Balakrishnan, Performance Additives

“Overall is interesting as the instructor showing a lot of time events based on his experience”
Noor Azam Din, Proton Holdings Tanjung Malim Sdn Bhd

“Informative sessions by having examples discussed and shared during the sessions”
Richi Lim, Assembly Services Sdn Bhd

“Mr. Thanabalan has vast experience and able t share his experience and knowledge with everyone”
Chong Kem Fatt, Onkyo Asia Electronics Sdn Bhd

Who Should Attend: Production Managers, Executives, Engineers, Team-leaders, Supervisors and any personnel who would like to improve their productivity and personal effectiveness on the job.

Workshop Size: Registration is strictly to the first 25 people. This cannot be altered. If the past is any indication of the future, spaces fill up very quickly. If you are interested in attending, call us now or download the registration form here and fax it back to us at ++6 03 40235716.

HRDF Claimable: This workshop is claimable under the HRDF SBL Scheme. Checks with your department to make sure you are eligible.

Tax Deductibility: In all likelihood this seminar is tax deductible. Check with your accountant to be sure.

Workshop Investment $$: RM 1190.00 per delegates. This includes all workshop materials. Lunch will be provided.

Early Bird Offer!!

If you register yourself EARLY, you will enjoy a discount of RM100.00. For more information, please refer to the registration form here.

Group Discount!!!

If you register in group of 3 persons or more, you will enjoy additional 5% discount, and if your group are 5 persons or more, you will get a much greater discount of 7%, and 10% discount shall be entitled for group of 8 persons or more. So get your friend or colleagues to register with you!

100% Satisfaction Guaranteed

We understand that some of you don't know us. That is why we make this workshop a 100% satisfaction guaranteed. If for any reason whatsoever you don't feel like you have received more than your money worth by lunch break, simply hand in your materials for a complete 100% refund. No weasel clauses, no hassles, no questions asked. We won't lie, as rarely we have to make refund to our participants; however is our integrity which makes our business successful.

If you like what you have gone through so far, you may register yourself by downloading the full brochure here , and fax the registration form back to us at ++6 03 40235716. And if you happen to have some friends or colleagues who are looking for ways to improve their supervisory skills, please forward this link to them.

Yours Sincerely,
PQMSeminar.com
Tel: ++6 03 40216000
Fax: ++6 03 40235716
Email: pqms@pqmseminar.com