Essentials Skills as a Successful QA Manager
14th - 15th Dec 2009,The Legend Hotel,Kuala Lumpur
Dear friend,
In the decade ahead, the QA manager will be facing more challenges and opportunities that at any time in the past. The roles that play by you as a QA manager will be vital in the effort to increase worldwide quality. With intensifying competitors from foreign products and services, your performance levels will affect not just your own career but the economic health of the nation as a whole. The emergences of new markets which are cost effective and quality conscious, environmental changes and changing of customer requirement are some of the challenges you will be facing in the near future.
We know that it is going to be a tough ride ahead and we know that you are looking for ways to leverage yourself. And that is the reason why we have designed this workshop.
What is this workshop all about?
We know what it takes for you to overcome the future challenges and if we are certain that some of you might have experienced the "future challenges" now. Therefore, we have designed this program, in the hope to equip you with the necessary skills and knowledge to run your department effectively to achieve the seven performance objectives of your organization.
The 7 Important Lessons you will learn during this 2 day workshop
Lesson 1: What is quality management?
- The importance of quality management
- Why some organizations have quality problems?
- Understand the 4 level of quality management
- The evolution of quality management
- Determine the success factor for an effective quality management
- Framework of effective quality management system; ISO 9001
Lesson2: Phases of quality control
- Phase 1: Inspection - how, when, where and the cost of it
- Phase 2: Process control - how, when and where
- Controlling your process with Statistical Process Control (SPC)
- Phase 3: Quality Improvement
- Improve your quality with PDCA Cycle
- The 14 essentials steps to quality improvement
- Your assurance in quality improvement process: Benchmarking
Lesson 3: Handling quality complaints and investigations
- Understand your role as a "Complaint Investigator"
- The 6 fundamental steps for conducting a complaint investigation
- Customer complaint handling process; The Standard Operating Procedures
- Reducing your customer complaint with Failure Mode Effect Analysis (FMEA)
Lesson 4: Quality planning and control
- The principles of quality control
- Quality Assurance Vs. Quality Control
- Basic requirement for an effective quality control
- The tasks of quality control
- The roles and responsibility of each personnel in quality control
- Identifying the skills needed for a effective manager
- Understand your role and responsibilities as a manager
- Understand the modern management trend
Lesson 6: Motivating your subordinate
- Why aren't people motivated?
- What the worker's today have to say?
- What is motivation?
- Your role in motivating your subordinate
- The role of your organization in motivating the employee
Lesson 7: Leadership Skills
- Skills needed by you as a manager to improve productivity
- What is commitment? And ways of creating employee commitment
- Why sometimes managers become ineffective leaders?
- The situational leadership approach
- Others leadership style
Why this workshop?
You will learn the 7 essentials skills that will make you truly understand what its take for you to be a truly successful QA manager
You will learn how to:
- Demonstrate your duties and responsibilities as a QA manager to facilitate everyone in your team
- Implement a proper quality control function in your organization for continuous improvement
- Handle customer complaint and conduct complaint investigation with ease
- Demonstrate the roles and responsibilities of each personnel in contributing to the effectiveness of quality control Improve your leadership skills to lead your team to the next level
- Manage your resources more effectively to ensure everyone is doing the right thing for the right people at the right time in the right setting with the right provider using the right resources
- Develop strategies to motivate your production team to perform better than ever
- Improve your leadership skills to lead your team to the next level
What others have to say after they have attended this workshop
“A good training and I think it fulfill my expectation”
Maizarina Zainal Abidin, Swedish Motor Assemblies Sdn Bhd
“Mr. Thanabalan has vast experience and able t share his experience and knowledge with everyone”
Chong Kem Fatt, Onkyo Asia Electronics Sdn Bhd
“Thanks for the training, this time the course achieve my expectation”
Zulaila binti Abdullah, King's confectionery Sdn Bhd
“Good knowledge and guidance for QA / QC department”
Lalila Saad, Naza Automotive Manufacturing Sdn Bhd
“Very good course, full of info, examples and knowledgeable materials”
Zakaria Mahat @ Yusof, Antara Steel Mills Sdn Bhd
“I learn a lot on people management, and how to improve my roles as Head of Department”
Lew Chin Yeen, Yee Lee Edible Oils Sdn Bhd
“Informative sessions by having examples discussed and shared during the sessions”
Richi Lim, Assembly Services Sdn Bhd
“This course is very beneficial for me, the discussion helped me in QA/QC Managament”
Daad Al Almi, Alami Technological Services Sdn Bhd
Course Leader
Mr Thanabalan has extensive experience in the field of operations performance improvement particularly in various manufacturing and services industries. He is not only an excellent and resourceful trainer; he is also skilled in management and leadership of organizations. He graduated with a Honours degree in Management and Biochemistry from University of Science Malaysia in 1987. He also has an MBA from University Kebangsaan Malaysia, majoring in General Management.
Mr. Thanabalan has been in training and consultancy industry since 1996. He also lectures in University of Malaya and University of Technology Malaysia on a part-time basis as a visiting lecturer. To date he has conducted many public and in-house trainings in many business areas for government organizations and private sector.
Participants receive enhance benefits and impactful results from his training programs because of his vast industrial exposure in various areas. He empowers people to increase their limits, level of commitment, higher level of performance of the individual, team and the organization in achieving organizational goals.
Who Should Attend
QA / QC Managers, Executives, Engineers, Team-leaders, Supervisors and any personnel who would like to improve their productivity and personal effectiveness on the job.
Workshop Size
Registration is strictly to the first 25 people. This cannot be altered. If the past is any indication of the future, spaces fill up very quickly. If you are interested in attending, call us now or download the registration form here and fax it back to us at ++6 03 40235716.
HRDF Claimable
This workshop is claimable under the HRDF SBL Scheme. Checks with your department to make sure you are eligible.
Tax Deductibility
In all likelihood this seminar is tax deductible. Check with your accountant to be sure.
Workshop Investment $$
RM 1690.00 per delegates. This includes all workshop materials. Lunch will be provided.
Early Bird Offer!!
If you register yourself EARLY, you will enjoy a discount of 5%. For more information, please refer to the registration form here.
Group Discount!!!
If you register in group of 3 persons or more, you will enjoy additional 5% discount, and if your group are 5 persons or more, you will get a much greater discount of 7%, and 10% discount shall be entitled for group of 8 persons or more. So get your friend or colleagues to register with you!
100% Satisfaction Guaranteed
We understand that some of you don't know us. That is why we make this workshop a 100% satisfaction guaranteed. If for any reason whatsoever you don't feel like you have received more than your money worth by lunch break, simply hand in your materials for a complete 100% refund. No weasel clauses, no hassles, no questions asked. We won't lie, as rarely we have to make refund to our participants; however it is our integrity which makes our business successful.
If you like what you have gone through so far, you may register yourself by downloading the full brochure here, and fax the registration form back to us at ++6 03 40235716. And if you happen to have some friends or colleagues who are looking for ways to improve their productivity, please forward this link to them.
Yours Sincerely,
PQMSeminar.com
Tel: ++6 03 40216000
Fax: ++6 03 40235716
Email: pqms@pqmseminar.com
